PRIVACY POLICY
Aryavart Hospital – Patient Portal
Last Updated: 08 May 2026
Aryavart Hospital (A Unit of Shreya Medicare Private Limited) (“Hospital”, “we”, “our”, or “us”) is committed to protecting the privacy,
confidentiality, and security of patient and user information.
This Privacy Policy explains how Aryavart Hospital collects, stores, processes, uses, shares,
and protects information when users access or use the Aryavart Hospital Patient Portal
(“Portal”).
By accessing or using the Portal, users consent to the practices described in this Privacy Policy.

1. Information We Collect
The Hospital may collect and process the following categories of information:
A. Personal Information
● Name
● Date of birth
● Gender
● Address
● Mobile number
● Email address
● Government-issued identification details where applicable
B. Medical Information
● Medical history
● Prescriptions
● Investigation reports
● Diagnoses and treatment records
● Discharge summaries
● Clinical notes and healthcare information

C. Billing and Transaction Information
● Payment details
● Billing records
● Insurance and TPA information
● Transaction references
D. Technical Information
● IP address
● Device information
● Browser type
● Login activity
● Cookies and usage data

2. Purpose of Information Collection
Information may be collected and used for purposes including:
● Patient identification and authentication
● Medical treatment and continuity of care
● Appointment scheduling and management
● Billing and payment processing
● Insurance and TPA processing
● Communication of reports, reminders, and notifications
● Regulatory and legal compliance
● Operational management and healthcare analytics
● Security monitoring and fraud prevention

3. Consent
By using the Portal, users consent to:
● Collection and processing of personal and medical information
● Electronic communication through SMS, email, WhatsApp, IVR, phone calls, or Portal
notifications
● Storage and maintenance of medical records in electronic format in accordance with
applicable laws and healthcare practices

Aryavart Hospital may process, maintain, and manage electronic health records in accordance
with applicable digital health regulations, governmental healthcare frameworks, and industry
standards prevailing in India.
Continued use of the Portal shall be deemed as consent to the use of cookies and related
tracking technologies in accordance with this Privacy Policy.
Users are responsible for ensuring the accuracy of information provided to the Hospital.

4. Sharing of Information
Aryavart Hospital (A Unit of Shreya Medicare Private Limited) may share information with:
● Authorized doctors, healthcare professionals, and Hospital departments
● Insurance companies, TPAs, and corporate healthcare partners
● Diagnostic laboratories and healthcare service providers involved in patient care
● Government authorities, courts, regulatory bodies, or law enforcement agencies where
required by law
● Third-party vendors providing technology, communication, payment, hosting, analytics,
or technical support services
Aryavart Hospital may disclose patient information where required under applicable laws, court
orders, governmental directives, insurance requirements, medico-legal obligations, accreditation
requirements, or regulatory compliance.
Information shall be shared only on a need-to-know basis and in accordance with applicable
legal and operational requirements.

5. Data Security
Aryavart Hospital (A Unit of Shreya Medicare Private Limited) implements reasonable administrative, technical, operational, and security
safeguards to protect information against unauthorized access, disclosure, misuse, loss, or
alteration.
While Aryavart Hospital implements reasonable cybersecurity measures, the Hospital does not
guarantee that the Portal shall always remain free from viruses, malware, cyberattacks, hacking
attempts, or unauthorized intrusions.
Despite reasonable safeguards, no electronic platform or internet-based system can be
guaranteed completely secure.

6. Data Retention
Medical, personal, billing, and transactional information may be retained for such duration as
required under applicable laws, medical record retention requirements, operational purposes,
audit obligations, insurance requirements, accreditation standards, medico-legal purposes, or
regulatory guidelines.
Aryavart Hospital reserves the right to retain records and information as necessary for legal,
clinical, operational, administrative, and compliance-related purposes.

7. Cookies and Technical Tracking
The Portal may use cookies and related technologies to:
● Improve user experience
● Maintain login sessions
● Analyze Portal usage and performance
● Enhance Portal security and functionality
Users may modify browser settings to manage cookies; however, certain Portal features may
not function properly if cookies are disabled.

8. User Responsibilities
Users are responsible for:
● Maintaining confidentiality of login credentials and OTPs
● Using secure devices, browsers, and internet connections
● Promptly reporting unauthorized access or suspicious activity
● Ensuring accuracy of information submitted through the Portal

9. Minors’ Information
Information relating to minors shall only be processed through parents, legal guardians, or
authorized representatives in accordance with applicable laws and Hospital policies.

10. Third-Party Services

The Portal may utilize third-party vendors and service providers for:
● Payment gateway services
● Cloud hosting and storage
● SMS and email communication
● Technical support and maintenance
● Security and infrastructure management
Aryavart Hospital shall not be responsible for privacy practices, technical failures, or security
vulnerabilities of third-party websites, systems, or platforms beyond its reasonable control.

11. External Websites
The Portal may contain links to third-party websites or external platforms for user convenience.
Aryavart Hospital does not endorse and shall not be responsible for the content, security,
privacy practices, or accuracy of such external websites.

12. User Rights
Subject to applicable laws and Hospital policies, users may request:
● Access to personal information
● Correction of inaccurate information
● Updating demographic or contact details
● Assistance regarding Portal access issues
Certain medical, operational, legal, or regulatory restrictions may apply to such requests.

13. Modification of Privacy Policy
Aryavart Hospital reserves the right to modify, revise, or update this Privacy Policy at any time
without prior notice.
Updated versions shall become effective upon publication on the Portal.

14. Governing Law and Jurisdiction
This Privacy Policy shall be governed by the laws of India.

Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the
competent courts located in Meerut, Uttar Pradesh.

15. Contact Information
For privacy-related concerns or queries, users may contact:
Aryavart Hospital
Patient Support / IT Helpdesk
Email: support@aryavarthospital.in
Phone: 7055218361/62
By accessing or using the Aryavart Hospital Patient Portal, users acknowledge and
consent to this Privacy Policy.